Job Summary:
The successful candidates will work with RX technology (Gtech) to drive product value and ensure the digital event platform maximises value for RX business units (BUs). They will be a link between BUs and product teams, both as ambassadors for our platform, as well as championing a results driven approach to product development requests. This role is vital to the success of RX as a whole in a changing economic and digital landscape.
Accountabilities:
Business Unit Digital Stakeholder Management· Actively engage with regional/local business units to promote and drive adoption of the global organization’s own digital products to maximize value· Manage assigned digital products/business units, monitoring status of product adoption, attending to queries, identifying roadblocks, and assisting in mitigating/resolving said roadblocks to ensure progress in implementation of said products· Handle rollout of new digital products to the business units· Develop User Manuals and other training and support materials, consistently update existing ones, and other documentation tasks· Serve as the Subject-Matter-Expert on RX Platforms, cultivating awareness of the digital products and accompanying developments, encouraging best-practice sharing, and conducting regular meetings with a global audience composed of colleagues involved/interested in the topic· Deliver trainings to end users of the digital products, assist with technical questions/concerns, and ensure optimal usage· Gather and analyze data and create reports on usage, issues, and improvement opportunities· Ensure BU’s business needs are met
Product Partnering· Ownership of a successful deployment of products and/or achievement of desired business outcomes· Be the voice of the BU digital teams, encourage best practice in bringing products to market· Develop and maintain strong relationships with key RX partners including Product Management, Support, Operations, and BU regional teams· Deliver projects which support product development, commercial, legal or technical requirements outside the product teams· Assist with any required governance ensuring regional offices meet global compliance requirements
Other Qualifications/Requirements:
Must possess at least a Bachelor's/College Degree, any fieldMust have at least 1 year of working experience in the related field is required for this positionExperience working with a multi-cultural organisation across time zone and country boundariesExcellent verbal and written communications skills in business EnglishKnowledge/exposure in web developmentProject & product management, including planning, risk management, success analysis and status updatesExperience working with agile product development teamsExperience in data reporting and analysis including exposure to or basic knowledge in PowerBI and/or Google Analytics or other similar toolsValue-adding skills:
Experience working with the software development lifecycleBasic Web Skills (HTML, CSS, Javascript), CMS exposure (e.g. Adobe Experience Manager) a plus but not requiredUnderstanding of UX/UI and web/mobile best practicesExperience delivering training outcomes for a global productAbility to analyse enhancement requests and ensure they are valuableExperience in writing user guides and best practice guides for users in english