Warranty Claim Assessor

Responsibilities:

·        Check complex and high-value warranty and goodwill claims if they meet the current regulations

·        Make fair and independent decisions

·        Avoid unjustified warranty and goodwill costs

·        Approve correct warranty and goodwill claims

·        Reduce or reject unjustified warranty and goodwill claims

·        Provide transparent reasons for decisions via chat to the Retailer

·        Communicate, when necessary, with markets (AUSTRIA, BELGIUM, CZECH REPUBLIC, FRANCE, ITALY, POLAND, SPAIN, THE NETHERLANDS, SWITZERLAND, UNITED KINGDOM and “REST OF WORLD”) to align decisions

·        Communicate, when necessary, with the Technical Departments (GSP/BW, GSP/O, GSP/TP and MPCs/MOCs) to gain clarification of engineering details

·        Operate master data corrections

Operate chargebacks concerning audit results

Qualifications:

·        Educational background as passenger car mechanic and/or service advisor

·        Experience within a Mercedes-Benz workshop for minimum 3 years is preferred

·        Good knowledge of Mercedes-Benz products

·        Good knowledge of Mercedes-Benz workshop processes

·        Good knowledge of Mercedes-Benz warranty and goodwill processes

·        Good knowledge of the Daimler guidelines and their application (EWMR and WMW) preferred

·        Fluent in verbal and written English

·        Good knowledge on automotive English

·        Good knowledge in one of the following additional languages: Czech, Dutch, French, German, Italian, Polish or Spanish

·        Good knowledge of Microsoft Office applications

·        Good knowledge of Mercedes-Benz applications preferred (for example ASRA, EPC, EVA, TIPS, VEGA, WIS)

·        Customer orientated

·        Good communication skills related to markets and retail

·        Interpersonal skills and team-minded thinking

·        Stress resistant

Proactively seeks to improve processes