Quality Compliance Analyst | EXL Cebu

Technical SkillsBasic knowledge of MS Office – MS Excel, Power Point, Word Doc, OutlookBasic knowledge of calls recording system and its usage (NICE, Witness, etc) preferred

Process Specific Skills

Understanding of QSD (Transaction Monitoring Methodology)Knowledge of B-prompt (preferred)Calibration on the audit parametersQuality ScoresMinimum process specific skills defined for the associates in the process.

Soft skills (Desired)

Ability to resolve conflicts constructively

Soft Skills (Minimum)

FunctionalDemonstrates ability to perform tasks in a timely and accurate mannerLeadershipFosters a spirit of collaboration and team workGeneralQuantitative and qualitative abilityConformance to policies / compliances with auditing skills and eye for detailsAbility to coach and give feedback on an ongoing basis.Good written and verbal communication Skills.

EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centres that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services. Visit our Recruitment Offices: MANILA 11/F Two E-Com Center, Mall of Asia Complex, Pasay, Metro Manila ALABANG 9/F Plaza E Building, Northgate Cyberzone, Filinvest Alabang, Muntinlupa City CEBU 10/F 2Quad Building, Cardinal Rosales Avenue, Cebu Business Park, Cebu City Choose to be Social: Facebook: facebook.com/exlphilippines Twitter: @exlphilippines Instagram: @exlphilippines LinkedIn: EXL Philippines