Sales and Reservations Associate

Job Description 

LIME Hotels and Resorts is looking for a Sales and Reservation Associate who can work a full-time schedule. This position is ideal for those with top-notch communication and great customer service skills. The ability to be patient and work through problems with a wide range of people is an attribute that often proves useful while on the job.

Make Reservations

The main responsibility of a Sales and Reservation Associate is to help customers with planning and booking reservations for the hotel. These agents work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments. They are often the first person a customer will contact to sort out any issues with a reservation.

Provide Customer Service

The Sales and Reservation Associate provides customer service support if there is a problem with payment confirmation or issues navigating the hotel website to book a stay. Hotel Reservation Associates must hold themselves to the highest standards of professionalism as they work through customer issues.

Sell Additional Services and Upgrades

The Hotels have a variety of package deal options that combine a room with additional opportunities to rent a car and attend a local event at a reasonable cost. A Sales and Reservation Associate is usually encouraged (or required) to upsell and promote relevant travel packages and touring opportunities to customers.

Give Directions and Advice

The Sales and Reservation Associate is responsible for providing the guests with directions and answers to queries about parking, directions to the hotel, or restaurants and attractions in the surrounding area. The Reservation Associate is expected to have knowledge about the area a hotel is located in and be prepared to offer advice when necessary.

Maintain Records

The Sales and Reservation Associate is responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.

Schedule:

8-hour shiftShift system

Supplemental Pay:

13th-month salary-

LIME Hotels and Resorts transforms the ordinary into the extraordinary. What makes us incomparable is that we keep things simple and fun yet unforgettable. We offer excellent value for money for comfortable amenities and the warmest service. Our hotels are closely located to where all the action is, such as local attractions, tours and activities to keep your trip simply awesome. LIME is a chain of hotels and resorts located in top tourism destinations such as Boracay, Palawan and more future locations. We are committed to provide an exceptional level of service and excellent rooms and facilities. Expect us to bring a LIME hotel or resort to different postcard perfect vacation island around the country. We put premium in two key things: people and service. Whether they are guests or members of our team, our skills in managing people have a made a big impact in the success of our hotels. We understand our guests because we are young, fun and driven like them.