面议
Call Center Quality Assurance Analyst
Full TimeNational Capital Region (NCR) College Diploma 经验不限
职位要求
- 行业
- Manufacturing
- 职位
- Quality Assurance
- 招聘部门
- —
- 招聘人数
- 若干
- 性别要求
- Male
- 婚姻要求
- No marital status restrictions
- 年龄要求
- 18岁以上
- 更新日期
- 2022-09-27
职位描述
Job brief: As a Customer Service Quality Analyst your goal is to maintain a high and consistent level of support quality across the team. Intensive knowledge of process is required paired with an innate ability to coach and mentor CSAs (Customer Service Associates)
Quality Assurance Analyst requirements:
At least 2 yrs of Experience in the BPO and/or customer service space;Hands-on experience in quality assurance;Great people skills and ability to communicate (negative) feedback;Good organizational skills, knowledgeable in goal-setting practices;Examples of data visualization abilities and understanding of support metrics;Perception of basic business metrics and how support impacts those;Problem-solving capabilities to create meaningful strategies to improve support quality.