Customer Care Coordinator

QUALIFICATIONS:

Must be a graduate of sales and marketing related courseMust have good communication skillsWith experience in customer experience is a plusWilling to work in Santa Rosa and Mamatid, Laguna

DUTIES & RESPONSIBILITIES

Efficiency in arranging interment/cremation services for clients by phone or for walk-in clients following company rules and procedures.Accuracy in coordinating with concerned staff regarding status of lot, necessary payments made, lot location/layouting, preparation of lot for interment and schedule of interment.Monitoring of gravedigging up to its closing, including installation of marble maker.Accuracy in documenting of the deceased information records, interment order and job order.promptness in the submission of monthly reports.Ability to communicate effectively with clients and co-employees.Efficiency in preparation of certification for payment to all suppliers and maintaining the copy of invoice, purchased order and statement of account.Efficiency in the preparation and monitoring of daily attendance and monthly monitoring of perfect attendance.-

The ALC Group of Companies is a conglomerate engaged in various business activities, such as insurance protection, media, pre-need assurance, automotive, banking and finance, security, education, hotels, and real estate. The companies' ultimate goal is to serve the Filipinos in the best way possible by providing their needs and improving their quality of life. The group has been providing a well-balanced lineup of products and services that are carried by its flagship companies in a synergistic way. This translates to more service solutions readily available to each client who engages the services of any of its member companies. A proponent of service, development, and innovation, Ambassador Antonio L. Cabangon Chua founded the ALC Group with the welfare of his fellowmen in mind. Taking into consideration the needs of every Filipino, from the time of birth to the end of one’s life,Ambassador ALC established the companies along with his trusted partners and other investors. Each company has a rich history that tells of the founder’s struggles and triumphs while establishing it until it became stable and successful. To date, the ALC Group has a total of more than 20 member companies and employs almost 4,000 employees from all over the country. As it continuously expands its network, the conglomerate is also constantly in search of skilled and talented individuals to join its pool of competent staff, officers, and executives.