₱ 22000-26000PHP/月

Sr. Quality Evaluator

Full TimeRegion VII (Central Visayas)经验不限
2022-09-27 217有效期至 Valid for a long time
职位申请

职位要求

行业
Manufacturing
职位
Quality Assurance
招聘部门
—
招聘人数
若干
性别要求
Male
婚姻要求
No marital status restrictions
年龄要求
18岁以上
更新日期
2022-09-27

职位描述

Provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other agent quality performance measures

• Provide root cause analysis on program, team and agent level identified opportunities

• Provide recommended intervention activities to address quality metric opportunities identified

• Provide training agenda feedback on nesting quality metric performance

• Provide analysis on other operational metrics such as average handle time, emails per hour, etc…

• Monitor QA Scores of the assigned account

• Track and act on customer feedback

• Review Quality parameters and make changes whenever necessary in consultation with Operations

• Monitor Calibration levels

• Prepare Quality Improvement Plans

公司介绍

更多
Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC

职位申请