Guest Service Agent (The Mini Suites Eton Tower Makati)

Job Summary: The position is responsible for the overall customer service impression of the property for handling guest’s check-in, check-out, requests, and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area. 

General Responsibilities:

Guest ServicesEfficient check-in and check-out (within 10 minutes)Positive guests’ comments/feedbackAnticipate guest needs, handle guest inquiries/complaints and solve problems as they ariseHandling of VIPs and special requestsGuest Room ControlAble to allocate rooms according to guest preference/guest stay historyRoom upselling / paid room upgradeCashiering and controlNo shortage or overage on cash fundNo audit findings for the last 3 months

Schedule

6 days per week and shifting schedule

Compensation

Basic Pay + Performance Incentives entitlement upon the date of hireDuty MealUniformCompany Leave Benefits (12VL/12SL) - pro rated and earning upon date of hireOthers to be discussed

Minimum Requirement

Candidate must possess at a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.At least 1 - 2 Year(s) of working experience as Front Office Agent / Guest Service Agent in a Hotel settingRequired Skill(s): Excellent Customer Service, Cashiering, PMS

EPMC is the property management company of Eton Properties Philippines Inc. The use of blue as the color of the logo symbolizes loyalty and trust which we aim to achieve as we continually strive to be partners to our customers and provide them no less than excellence in service. Blue also stands for depth and expertise which we take pride in our people who are specialists in their own right.