Operations Support Analyst

What this job involves:

At JLL, we put customer and client satisfaction at the front and center of real estate business - #sustainability, #tech and the #futureofwork. In this role, you’ll be part of a pioneer group that supports operations through the agile management of capacity and process expertise. Assist in the smooth deployment of team and program objectives with keen change management mindset. Vital tasks include issuing of purchase orders within the contract maximum spend values, updating functional systems used in the group, liaising with stakeholders for progress updates and highlighting of issues, updating third-party systems with compliance documents and managing subcontractors carrying our requests including all associated documentation requirements.

Duties and Responsibilities:

This role is a mixture of customer service and administrative, system-driven tasksActively contribute to business success by maintaining expected performance standardsResponsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirementsdocument review, including collation, distribution and filing according to policies and proceduresHandle queries from customers, clients and engineers related to outstanding and ongoing requestsLiaise with different internal and external groups through e-mail and phone callsAssist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requestsMaintain a collaborative relationship within the teamProvide recommendations for continuous improvement

Sounds like you? To apply, you need to have:

Skill and Experience Qualifications:

Experience in operations is preferred, focused on:Customer serviceTechnical supportBack-office workGood verbal and written English communication skillsProficiency in computer functions within MS Office SuiteExceptional problem-solving skills and time managementWilling to work on shifting/rotating schedulesBachelor’s degree preferred

About JLLJLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual fee revenue of US$ 5.2 billion, JLL has more than 280 corporate offices, more than 90,000 employees and operates in 80 countries worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 4.0 billion square feet and completed US$ 138 billion in sales, acquisitions and finance transactions in 2015. Its investment management business, LaSalle, has US$ 59.1 billion of real estate assets under management. JLL is the brand name of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com