FRONT OFFICE ASSOCIATES

DUTIES AND RESPONSIBILITIES

Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments

JMM Grand Suites in Manila offer rooms and suites featuring kitchen with cooking facilities designed with balconies. Whether you unwind with thoughtfully designed bay view suites or impressive city view suites. Enjoy cable channels, daily room cleaning, complimentary Internet connectivity, including 24-hour Front Desk assistance. JMM Grand Suites situated right in the heart of Malate, Manila. Discover the impressive view of Manila Bay, indulge yourself with the shopping experiences  at SM MOA and Chinatown. Or, explore the many cultural places that add to city’s incredible heritage such as Intramuros, Luneta Park, Rizal Park, Ocean Park, Manila Zoo and more