HOTEL OPERATIONS MANAGER

· Reports to and assists the Hotel Manager in running the hotel

· Ensure hotel premises are clean, tidy, and ambient and hotel equipment and fixtures are in good working condition to receive and tend guests

· Ensures hotel personnel service readiness, staff grooming and hospitality culture

· Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations

· Conduct regular operations team meeting with all concerned personnel daily / weekly to discuss routine operational matters, sales and profit targets, expense management, upcoming event preparations, feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to JGC.

· Drafts and recommends needed operational manuals and standard hotel procedures and ensures its implementation in all departments through routine operational checks.

· Organize training programs to enhance the job skills and performance of hotel personnel

· Inspect hotel inventory to check available stock and determine the need for stocking

· Liaise with the marketing staff to address social media complaints and negative ratings and develop and implement strategies for growing the business

· Schedule work shifts and tasks to hotel staff according to their specialty

· Recommends renovation and repair works for hotel amenities

· Available anytime to resolve any urgent problems on emergencies

Attends to other tasks and duties assigned by the Hotel Manager in the exigency of service.