R0004550: Content Specialist

Job Description:Regularly identify and resolve content gaps from Search and customer feedbackBuild new KB  pages from ready-made templates and edit/maintain existing content Monitor and update esupport/intkb content based on feedback and web analytics.Conversion and/or re-writing  of support materials (e.g. technical documents, support cases, community posts, etc.) into a knowledgebase contentPromote and manage knowledge sharing initiatives for Support EngineersDesired Skills and experiences:Writing, editing, proofreading and copy-writing skill is a mustBackground on SEO is a plusWorking knowledge in HTML  (able to handle hand-coded HTML in addition to WYSIWYG editors) is is an advantagePosses strong organizational skills, attention to detail, lateral thinking and be a fast learnerStrong English communication skills both verbal and writtenAbility to multitask and set priorities to achieve tight deadlinesWilling to work within catered customer’s  regional time zonesCustomer service and detail-orientedKnowledgeable in Trend Micro Business products and support processes is an advantage