URGENT HIRING l ASSOCIATE TRAINER- ON SITE – Quezon City

The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program.

Essential Functions/Core Responsibilities:

Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendationsUtilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environmentPrepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accountsevaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training ManagerAccountable for achieving individual training performance metricsFacilitate transition of trainees from training to production environment, ensuring competency levels meet business needsMaintain current product knowledge for each account by taking calls, attending team meetings, and side by side observationsEnsure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.Assist Training Manager in skills assessment of training staff through classroom monitoring and feedbackProduce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aidesMeasure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluationsRecommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality resultsParticipate and contribute to the continuous learning culture, department policies and proceduresMaintain knowledge on changes to client products, services, policies, and procedures

Candidate Profile:

Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferredProven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)Strong communication skills, both written and verbalProficient in Microsoft OfficeDemonstrated ability to multi-task, prioritize, and meet timelines on deliverablesSelf-starter, sense of urgency, and works well under pressureStrong attention to detailSense of professionalism and ability to develop relationshipsWilling to work on site

Career Level Description:

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.Analyzes possible solutions using standard procedures and principles.Builds knowledge of the organization, processes and customers.Solves a range of straightforward problems.Receives a moderate level of guidance and direction.

Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC