BPO Training Manager - Makati Site l URGENT HIRING

2022-09-27 菲律宾204
行业Education / Training职位Training & Dev
招聘部门招聘人数若干
工作地区National Capital Region (NCR)City of Makati工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求Open to all levels工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-09-27有效期至Valid for a long time
职位申请

职位描述

Job Highlights

·       Be Part of the Largest Private Employer in the Philippines

·       Competitive Salary Package

·       Career Advancement Opportunities

·       outs on processes and performance.

Essential Functions/Core Responsibilities:

·       Interpreting data, analyzing results using statistical techniques

·       Acquiring data from primary or secondary data sources and maintaining databases

·       Conduct Needs Analysis to identify root cause of performance and client alignment challenges

·       Develop recommendations for process and performance improvements

Candidate Profile:

·       Excellent attention to detail

·       Self-starter, strong sense of urgency and works well under pressure

·       Advanced Microsoft Office skills

·       Ability to collaborate and work with Training and Quality Partners

Career framework Role:

·       Receives assignments in task-oriented terms and supervises subordinates to set priorities and complete assignments. 

·       Coordinates and supervises the daily activities of business or technical support or production team members. 

·       In charge of handling any line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. 

·       Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. 

·       Does not spend more than 20% of time performing the work supervised.

·       Handles escalated issues. 

·       Supervises non-exempt employees who generally perform either a task or multiple, but closely related tasks.

公司介绍

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Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC