Trainer | Clark

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reportsEstablish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.Facilitate all aspects of floor-training and BQM Training for the program.Responsible for self-skilling & certification during periods of un-activity (classroom)Supervise and coach learners in nesting & BQM type environmentsFacilitate multi-hour product, behavioral or tool change type learning experiencesOversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.Coach and give feedback to trainees to help them fulfill performance metrics.Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution

Our most successful candidates will have:

Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)At least 2-3 years of work experience as a Trainer.Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)Strong English verbal and written communication skillsStrategic in developing solutions and process improvementsWillingness and ability to work in a shifting or graveyard schedule

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.