IT Specialist

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. We've helped our customers send nearly $4 billion globally and we're just getting started.

International remittance company, Remitly.com, is seeking an experienced IT Support to help scale our global operations team in our Manila office located in the Philippines. Our vision is to become the world's most customer centric remittance company. Our customer service team is a critical part in our company vision and success shaping the financial services landscape. We are looking for extraordinary people willing to roll up their sleeves in a fast paced technology start-up and be part of the disruption.

The IT Support will be working closely with our client and will primarily act as an IT Helpdesk. He/she is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. He/she will ensure that the system hardware, operating systems, software systems and related procedures adhere to organizational values.

Job Requirements:

Install PC OS, Desktop software and other related business software.Troubleshoot end-user desktop and hardware issues.Liaise with local network vendor / ISP for troubleshooting local network problems.Provide technical support to queries professionally and efficiently.Maintain a high degree of customer service for all support queries.Adhere to all IT service management principles.Take ownership of user problems, performing technical diagnosis, and fix the issue either remotely or on-site.Respond to inquiries from clients and help them resolve any hardware or software problems.Maintain a log of any software or hardware problems.Manage the Asset tagging (Asset management) of the IT infrastructure and other equipment and furniture in the company.Support user(s) by providing necessary training and advice.Produce statistics each month.Maintain user security on all systems as per company policy.Repair and recover hardware or software failures.Upgrade and configure system software that supports Remitly infrastructure applications.Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.Configure CPU, memory, and disk partitions as required.Implement and configure third-party monitoring tools to proactively alert staff of problems or outages.Proactively seek continuous improvement.Manage multiple tasks effectively and efficiently.

Perform daily backup operations, ensuring the following:

All required file systems and system data are successfully backed up to the appropriate media.Media is recycled and sent off site as necessary.Research and evaluate new technology utilizing current Remitly IT Architecture process.Develop and maintain installation and configuration procedures.Support Remitly Management team in all IT-related projects and processes.

Functional Competencies

Ability to handle software testing tools and environments essential to conduct job functions.Strong problem solving and organizing skills.First-rate critical thinking and analytical abilities.Excellent stress management skills and has flexibility to any exigencies or demands required by the position.Exceptional work ethics, professionalism, and empathy especially in working with a team.Excellent communication, planning, and presentation skills.Ability to learn quickly or has a fast learning curve.Must have project management knowledge

Qualifications:

Must have at least a Bachelor's/College Degree in any of the following:

Computer Science / Information Technology.Engineering (Electrical / Electronic) or equivalent.Preferably with 1-2 years of working experience in IT/Computer - Network/System/Database Admin specialization or equivalent.Must have knowledge in a collection of hardware components and computers and their interconnections with communication channels that allow sharing of resources and information.Must have worked in a customer service support environment and can work under a fair amount of pressure.Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Computer Science/Information Technology or equivalent.Required skill(s): Microsoft Applications, WIndows and Mac OSRequired language(s): EnglishAt least 1 year of working experience in the related field is required for this position.Preferably 1-2 year(s) Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.Full-Time position(s) available.

The IT Support will also perform daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.

Remitly is one of the largest, independent digital remittance companies internationally.  Transferring over $9 billion in annualized volume through its proprietary global money transfer network. Its reliable and easy-to-use mobile app makes the process of sending money faster, easier, transparent, and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional, century-old money transfer process. Remitly is backed by industry-leading investors, World Bank’s International Finance Corporation (IFC), Naspers’ PayU, Silicon Valley Bank, Stripes Group, DFJ, DN Capital, QED Investors, Trilogy Equity Partners, Bezos Expeditions, Founders’ Co-Op, and TomorrowVentures. The company is headquartered in Seattle, with additional offices in London,  Philippines, and Nicaragua and we continue to grow. For more information, visit Remitly.com. Our Cultural Values The Remitly’s Cultural Values embody how an exemplary Remitly team member and the overall Remitly team works to deliver on promises to customers every day. We put our customers at the center of everything we do. Our Core Values:    Customer Centricity We are here to serve and empower our customers. No if's, but's or maybe's.    Deliver on Promises We tenaciously follow through on our commitments, no matter how small.   Bias for Action We relentlessly prioritize and act.  A good decision now is better than a great decision later.   Continuously Improve We are curious and self-driven learners.  We work hard to find the “best” way to do something and then we try to find an even better way.   Sweat the Details We stay connected to the details.  We don’t settle for “good enough”.   Data Driven We attempt to measure everything and to use data to make better decisions.   Hire and Develop Exceptional People We hire unique and diverse talent and invest deeply in their success.   Be an Owner We think and act on behalf of the entire company, and don’t limit ourselves to our roles or teams.   Aim for the Stars We dream big, think long term, and create audacious products and services.   Don’t be Afraid to Fail We don't let fear impact our decisions or actions.  If we stumble, we learn, and together we focus on innovating for our customers.     Be Transparent We believe in information symmetry, openly sharing knowledge with our customers, our partners and each other. Act with Integrity We have zero tolerance for unethical people, products, practices or partners. Be an Empathetic Partner We value positive, long-lasting relationships.  We take time to consider others’ opinions and treat everyone with respect   Constructively Direct We give and accept feedback that's efficient, compassionate, and transparent.  When necessary, we disagree and commit.