IT Service Desk (Japanese Speaker)

As a IT Service Desk Associate you are the point of contact for end users and their operational questions, requests and problems regarding IT services. Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, mail and the helpdesk portal or email. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

Supporting users by telephone, chat, portal or email in a broad area of IT topics Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for referenceCommunication with end users and back end departmentsKeep customer updated of case status and resolution time

Who are you

We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

Bachelor degree in Computer Science, Information Technology or any related coursesAt least 6 months experience in a similar positionExcellence communication skills both oral, typing and listening in English and Japanese (Business level)Highly service oriented to ensure a high customer satisfactionWorking in a morning scheduleCan start immediatelyOpen for Native and Non-Native (N2 level)

BOSCH SERVICE SOLUTIONS, INC. Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services. By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That’s why we decided to change our name to Bosch Service Solutions as of September 1, 2014. We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions. Our competencies We are a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services. In addition, we develop, implement, and operate new and innovative business models in cooperation with our clients. Our unique competence profile 360° solution know-how     Bosch global network of 40,000 engineers     More than 10,000 IT experts worldwide     60 business consultants (process redesign, user experience management, business modeling) Powerful implementation     Global network of communication, monitoring, trust, and data centers     Bosch quality standards and quality gates in project management     Highest security and data protection standards Operational excellence     5,000 highly skilled and committed communication and monitoring agents handling over 90 million transactions per year     Capability management and continuous training     State-of-the-art workforce management