Service Desk Engineer

2022-09-27 菲律宾193
行业Computer / Information Technology职位IT-Hardware
招聘部门招聘人数若干
工作地区National Capital Region (NCR)City of Mandaluyong工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求 College Diploma 工作经验不限
年龄要求18岁以上待遇水平20000-30000PHP/月
更新日期2022-09-27有效期至Valid for a long time
职位申请

职位描述

Job Description

• Associates Degree in Computer Science, in related IT major

• 2 or more years of experience in a Help Desk environment supporting

internal and/or external clients required.

• Experience with Jira Service Desk , O365, Active

Directory, Exchange, SharePoint, Windows and Mac OS, Basic

Programming Languages and Power Shell.

• Knowledge in Adobe CC, InContact and SQL is a plus. OS:

• Must be able to effectively manage time by analyzing workload,

assigning priorities, and maintaining focus on productive endeavors.

• Highly organized and independent, able to multi-task and stay

organized in managing client needs

• Good communication skills, verbal and written.

• Willing to work on shifting schedule and holidays.

Responsibilities:

Service desk will be responsible for the following;

• Provide high level of service and technical support to internal users on a

variety of technology issues over the phone, through email, in person,

and online chat.

• Research, troubleshoot, and document unresolved issues; escalate them

to the next level of support personnel. Maintain ownership of issues

from open to resolution and maintain accurate tracking.

• Responsible for communicating system outages or impairments to the

organization per established guidelines and procedures.

• Working with the vendor to order equipment and resolve issues.

• Accountable for shift supporting 24/7 monitoring of system activity to

ensure systems are performing appropriately and any outstanding

issues have been addressed.

公司介绍

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ABOUT US Digital Room provides online print services, as well as expert technical and creative assistance to different sets of customers in the U.S. market. DIGITAL ROOM INC. GROUP OF COMPANIES Over the last decade, Digital Room Inc. has reinvented the printing industry by developing advanced e-commerce printing websites and delivering industry-leading client support— becoming one of the fastest growing private companies in North America. We have set the pace for our competitors. We want to do better. We invested in the Philippines for the long haul precisely because we believe Filipinos value the ability to reinvent and seeing the results of their contributions. These are the very things Digital Room Inc. values as well. OUR BRANDS Digital Room Inc. owns and operates multiple brands, each serving a different part of online printing market. Together, these brands offer a wide range of printed products and services online. Every single one of DigitalRoom’s brands has a different personality, market, and history. What ties our brands together is a commitment to providing print services that their customers truly value.