Regional Client Manager, APAC

The Regional Client Manager, APAC will be responsible for a portfolio of Asia-Pacific (APAC) Regional Key Clients, which form part of the APAC Regional Key Client Program. This Program is a key element of the Firm’s established Key Client Program.

The role is performed in conjunction with the Lead Relationship Partners and Client Service Directors. It is a client-facing role that involves managing the account and driving business development in line with the goals of the client team.

Responsibilities:

Develop an in-depth understanding of the portfolio of the assigned key clients and the industries in which they operateContinuously assess how the Firm is facing the client organization, at what level and in what areas and determine what relationships need to be protected/strengthened/explored/exploited further in order to grow profitable revenues - including relationships you can personally own/leadDevelop and drive the implementation of the client plan and associated tactical actions in conjunction with the Relationship PartnersSupport the articulation of the region's value proposition, our shift towards higher-value market segments and service lines, and towards mandates that leverage the firm's global platform and industry and practice expertiseCoach and support Partners and lawyers on client-specific engagement activities. Act as a conduit between the client and the client team:Prepare external and internal client reports and communications, including some data analysis and client mappingConduct pre- and post-secondment briefings and ensure that client secondments are fully exploitedLead panel pitches and tenders (with the Expert Pitch & Pursuit function) and provide necessary guidance and input into the local office and practice-specific pitchesAct as the key point of contact for internal queries, and serve as the client's ambassador within the Firm

Skills and Experience:

Bachelor’s degree required. Masters or other qualifications focusing on Marketing, Communications, Sales or related commercial subjects is preferredSignificant experience working in a professional services or financial services environment, with strong experience in a Client Relationship Manager roleExcellent English written and verbal communication skills and outstanding attention to detailMandarin speaker preferredA high level of commercial acumen and strong analytical skillsExcellent interpersonal skills and ability to successfully manage key internal and external relationships and projects across the global organizationSavvy in understanding and adapting to the expectations and the needs of different cultures across the FirmAbility to readjust and reorganize plans and deal with and manage change

Established in 2000 as a pioneer in the legal industry, B&M Global Services Manila is currently the largest shared services center of leading international law firm brand, Baker McKenzie. B&M Global Services Manila is part of a global network of service centers which provides support and strategic service delivery solutions to the firm’s 77 offices across 46 countries. Aside from providing world-class careers in various fields, it also offers a professional development program, exposure to global best practices, and opportunities to give back to the community through Corporate Social Responsibility initiatives.Close to 1,000-strong, its people are its greatest asset. Cultivating their trust and focusing on their agility and passion enables the company to become strategic partners to Baker McKenzie lawyers worldwide