Hybrid Working Setup: Application Support Specialist (EW Site)

Microsourcing Team is looking for an Application Support Specialist for our US Client.

Urgent Hiring!Hybrid Setup (4 days work from home, 1 day work onsite)Morning/Midshift Schedule

What you will do:

The Customer Experience Agent provides application support by identifying, researching, troubleshooting, and resolving application questions and issues, relevant to the platform they support.

Responsibilities:·         

Monitor, route, and answer incoming support calls, tickets and chats ·         Interact daily with Mediaocean end users ·         Apply knowledge of Mediaocean applications to interpret and resolve client support issues·         Serve as a proficient support agent for our clients; delving into client and vendor processes, serving as the expert from a functional level ·         Manage and monitor escalated system issues ·         Support our applications by testing our technology and updating support collateral ·         Manage administrative tasks related to supporting system applications ·         Work collaboratively with various internal teams·         Comply with internal and external SLAs and strive to meet and exceed established support metrics 

Who you are:·         

1-3 years of administrative, support, or service experience·         Experience in media preferred·         Experience with agency systems, media/digital platforms or related software/applications a plus·         Excellent attention to detail demonstrated ability to troubleshoot, problem-solve and manage expectations·         Strong research and analytical skills·         Strong interpersonal and English communication skills, both verbal and written·         Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment·         Demonstrated ability to retain knowledge and apply learnings towards client needs·         Proficiency in Microsoft Excel·         Sense of energy, pride, and ownership in your performance