End User Support

PRIMARY RESPONSIBILITIES:

Act as first line of help when internal employees, clients and customers encounter problems or defects with products and programs.Diagnose computer hardware, network systems and computer software programs accurately and quickly.Resolve user problems by answering questions and requestsProvide walkthrough to customer’s problems, educate them to install software packages and respond to questions about network.Handle printing queries, hardware questions and report bugs users find in software programs. Contributes to team effort by accomplishing related results as needed

PERSON SPECIFICATION:

Excellent oral and written English communication skillsHas good interpersonal and analytical skillsAbility to prioritize and organize work in a multi-task environmentWillingness to work on a permanent night shiftWillingness to work on-site

JOB SPECIFICATION:

Diploma or Bachelor’s Degree in Computer Studies/Computer Science2-3 years’ of experience in the related field requiredKnowledgeable in all troubleshooting related to IT or any technical related issuesKnowledge and understanding of UNIX/LINUX, Windows, Networking, Backups and Archives

Welcome to Transworld Systems, home of Accelerator and the Profit Recovery System. We are redefining the collection agency industry by providing businesses and healthcare organizations with better tools for accounts receivable, debt recovery and past due accounts. With a success rate 4 times the industry average, Transworld has collected $6 billion over the past decade for more than 60,000 clients - from Fortune 500 companies to small businesses. Quick Facts About Us In Business Since 1970 Recovered More than $6 Billion Over the Past Decade for 60,000+ Clients More than 100 Locations Nationwide 56% Recovery Rate at a Cost of Less than 4 Cents per Dollar Recovered* Clients Manage Accounts Online 24/7 Licensed to Collect in Every State Where Licensing is Required FDCPA Compliant Since 1970, Transworld Systems has been providing tools to businesses to improve their cash flow. Our clients include small businesses, banks, hospitals, retailers, universities, cities, manufacturers - virtually any organization that accepts checks or extends credit. Our proven system helps companies recover money owed to them, and our industry-leading results earn their ongoing confidence. More than 60,000 businesses currently entrust us with their slow-pay and non-paying accounts. In return, we recover three times more money than our competitors at a fraction of the cost. Taking Care of Our Clients Transworld's industry-leading solutions, Accelerator and Profit Recovery service, offers clients a quick, easy and affordable way to manage their accounts receivable and past-due accounts. People and Diversity Transworld Systems believes individual differences have produced genuine competitive advantages in our market. Leveraging the diversity of our team, we have maximized our productivity and enhanced the quality of services we are able to provide all of our clients. Our Diversity Principles Transworld Systems will establish and maintain an environment that: Values individual differences Fosters mutual respect and open communication of ideas Attracts, develops, supports, and retains a diverse team Increases our competitive advantage by leveraging the knowledge, skills, and unique talents of our team Enhances career opportunities by working to develop each team member to his or her full potential Provides an open climate for creative thinking and innovation Is recognized by our team, clients, and the community as a fair and rewarding company.