Application Production Support - URGENT
| 行业 | Computer / Information Technology | 职位 | IT-Hardware |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | All Cities | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-27 | 有效期至 | Valid for a long time |
职位描述
Job Responsibilities:
Initial assessment of tickets and incidents including the update of details of the tickets in the ticketing toolEnsure completeness of the information (i.e. description of issues, screenshots, etc.) when issues are logged in order to facilitate investigation and resolution of concernsInvestigate and assess reported problemsLog and monitor the status of ticketsContribute to Incident Root Cause Analysis (RCA)Incident Management including proactive Incident ResolutionJob Qualifications:
1-3 years of experience in application supportGood oral and written communication skillsGood analysis and problem-solving skillsCustomer service-orientedHas experience in PL/SQL