IT Site Support Technician | Davao

Summary:

Provides first level PC/technical support for local or remote users.

Essential Duties & Responsibilities:·

Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity.Install software, and telecommunications services such as computers, system software and hardware, and cabling as requested.Follow documented processes to conduct computer diagnostics to investigate and diagnose hardware and software problems.May replace defective components, and provide technical assistance as directed.Assist with notification to licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.Provide first level hardware, software, and/or network support to computer users using documented procedures and available tools.·Respond to and complete IT help tickets in a timely manner, escalating larger or more complex issues to appropriate IT staff. ·Perform data backups and maintain an inventory of computer parts for emergency repairs.When requested, assist site with facilities support, including space planning, security, safety, storage, and vendor relations.Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.Perform other duties as assigned by management.

Knowledge, Skills, Abilities & Other Characteristics:

Proficient computer skills including desktop computing systems hardware and software preferred.Ability to maintain the highest level of confidentiality.Ability to work in a team fostered environment.Ability to work in a multi-tasked environment.Ability to prioritize and organize work.Ability to adapt to a flexible schedule.

ABOUT ALORICA PHILIPPINESAlorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle.Here’s the deal – we think serving clients is awesome. And that’s why, when it comes down to it, we really only do one thing – we make lives better…one interaction at a time.THE PHILIPPINES – OUTSTANDING OUTSOURCINGThe Philippines has consistently proven to be an exceptional location for the outsourcing industry. High proficiency in English, an educated workforce, robust and reliable technology infrastructure and lower operational costs all contribute to the nation’s reputation as a market leader.THE ALORICA PHILIPPINES FOOTPRINT30,500 employees. 17 sites. 12 cities. Three regions.INDUSTRIES WE LOVE. INDUSTRIES WE SERVE.Automotive | Technology | Healthcare & Insurance | Retail & E-Commerce | Financial Services | Media & Entertainment | Travel & Transportation