NOC Analyst (Work from Home)

A NOC Analyst (NOC) works on the Technology team to support our clients’ infrastructure as well as our internal systems. They possess a breadth and depth of knowledge of client's networks/infrastructure and provide guidance and support teams. 

The day-to-day responsibilities involve Alarm handling and escalation, proactive management and configuration of internal back-end systems, MSP tools (RMM/PSA/IT Glue), handling escalation of user/technical issues, assisting the project and security teams with deployments and enforcing best practices.

Management

The NOC Analyst reports to the NOC Manager

ResponsibilitiesAs a NOC Analyst, your responsibilities include:Initial troubleshooting of system alerts related to our clients’ back-end infrastructure which may include Networking/Backups/Servers/Appliances/SaaS Apps.Ability to escalate tickets in a timely manner after initial diagnosis. Understands the impact of service outages and has a “client first” mentality. Work in creating better workflows to accelerate troubleshooting / Monitor and alerting Working with the RMM Team to maintain and patch clients’ back-end infrastructure systems including servers, networks, cloud systems, security systems (including MDM), and workstation patchesAssisting global NOC team after hours and continuing our “follow the sun” support model.Assisting with the maintenance and upkeep of internal procedures.Minimum Requirements Include:Proven experience as an IT Technician or relevant position.Experience in evaluation of network performance.Knowledge of Windows ServersKnowledge of macOS and Apple ProductsKnowledge of virtualization technologies (ESXI and Hyper-V)Server hardware experience with DellBasic knowledge of Networking