IC Specialist
| 行业 | Computer / Information Technology | 职位 | IT-Network / Sys / DB Admin |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Pasay | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-27 | 有效期至 | Valid for a long time |
职位描述
Job Responsibilities:
Responsible for the day-to-day quality and integrity of the Incident Management process (real time) Coordinate high priority ticket handling Facilitate outage/significant event communications, remediation, records, and reports Ensure ticket response thresholds are met throughout the entire Incident Management lifecycle Liaise with global SMO team and Service Managers where applicable to provide real time feedback about increased volumes incoming to the Service Center and cooperate in developing and executing mitigation strategiesJob Requirements:
Three (3) years of IT support experience troubleshooting hardware, software and networking related issues, support experience on MS Office 2007 or 2013 and Windows Active DirectoryProven Customer Service experience in the Information Technology field, handling challenging and unique situationsEffective communication skills – written, verbal, listening Ability to present and communicate to small groups which may consist of peers and/or managementITIL Foundation Certification preferred, ITIL Intermediate Certification preferred and Experience with ServiceNow preferred