Operations Support (Free-Agent)

The Operations Support Coordinator is one of the key players in the operations group for Radiation Protection Services (RPS). The Operations Support Coordinator is responsible in monitoring client’s contract information and other relevant tasks needed for the day to day operations of OSL services. The Operations Support Coordinator will also help the Account Management Group of OSL by sending application forms, responding to

customer concerns (phone and email), contract renewal, etc. and will also provide assistance during RSO trainings.

Basic Functions and Responsibilities – Work Activities

 1.1 Operations Support Activities

 Monitors schedule of OSL client renewal and updates the masterlist handled by the Operations and Quality SupervisorAssist the Supply, Logistics and Support Group in tracking the status of badge delivery using the courier’s websiteResponsible in the ordering and inventory of supplies needed for operationsPrepares / sends OSL client requests for Certificate of Subscription / Proof of Appearance for both email / walk in clientsAssist in entering all records provided by customer from the OSL Dosimetry Application and other related account updating forms into the OSL client database (ABMS)Provide assistance on the training activities of RSO by means of monitoring attendance sheets, providing support during the actual training, sending of Customer Satisfaction Survey Forms to customer and other needed administration tasks for RSO training.

1.2      Account Management Activities

Receives the filled out OSL application forms for renewal of OSL Dosimetry subscription and process  customer renewal.Briefs customers regarding pricing and other necessary information for the preparation of the quotation using the terms and conditions form.Prepares draft and final quotation to be submitted to the customer for approval of RPS Operations and Quality Supervisor.Assists walk-in customers with client-driven activities, such as, but not limited to, receipt of application forms), contract renewals and preparation of quotation forms.Answers phone inquiries / concerns related to OSL Dosimetry ServicesResponds to customer email received from the oslservice inbox.

Education: Vocational graduate of any course or Bachelor’s degree holder is optional but not required

Skills Required: 

Good in oral and written communication skillsWith work initiativeCustomer-orientedProduct/ Service-orientedAnalytical skillsDecision making abilityAttention to detailsTeam playerAbility to work under pressure and maintain deadlinesProduct orientedComputer proficientStrong leadership skillsHas a strong sense of credibilityData entry skills with high level of accuracy and attention to detail Knowledgeable in MS Office applications

Availability: ASAP; onsite set up

The TÜV Rheinland Group is a leading provider of technical services worldwide. Founded in 1872 and headquartered in Cologne, the Group employs nearly 20.000 people worldwide on all continents. It generates annual revenues of € 1.92 billion. The Group’s mission and guiding principle is to achieve sustained development of safety and quality in order to meet the challenges arising from the interaction between man, technology and the environment. Our Philosophy The TÜV Rheinland Group is a leading provider of technical services worldwide. Since our foundation in 1872, we have been developing safe and sustainable solutions for the challenges arising from the interaction between man, the environment and technology. As an independent, neutral and professional organization, we are committed to working towards a future that can fulfil the needs of both mankind and the environment in the long term. In the ever changing markets in which we operate, our focus is on serving customers, achieving success and constantly enhancing our appeal to customers, partners and staff. Facts and Figures With revenues of € 1.92 billion in 2016, TÜV Rheinland can look back at its most successful financial year ever. As a result, the Group’s dynamic and single-minded growth path is set to continue – worldwide on all continents.