Team Lead with Zendesk experience (MOA)

2022-09-28 菲律宾200
行业Services职位Customer Service
招聘部门招聘人数若干
工作地区Metro Manila (NCR)Pasay工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求Open to all levels工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-09-28有效期至Valid for a long time
职位申请

职位描述

MicroSourcing is looking for a Team Leader with Zendesk experience to be assigned to our online retail account in Australia.

Responsibilities:

• Support Customer Experience Manager

• Lead the team in answering all queries relating to customer enquiries including online orders to deliver an exceptional customer experience

• Manage all enquiries across all channels including phone, email, and social media

• Liaise with Buyers, Allocators and Australia Post to resolve queries where necessary

• ongoing training and coaching for team members

• social media monitoring, responding

• Will be able to take calls and chat or other assistance from the team whenever needed

• Send weekly reports

Qualifications:

• Customer Focus, superior customer service

• Friendly, positive

• results orientated

• Delivering results

• Strong communication

• Time management

• Developing others

• Exceptional English communication written and verbal

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