Customer Service Voice Account Up to 50K Performance Bonus

At TTEC, we’re all about the Human Experience. Elevated. As a site-based Customer Service Representative in Pampanga, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Pampanga office at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga. 

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one

During a Typical Day, You’ll

Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

Open to newbies or with customer service experience plus some post-secondary education Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations A solution-oriented mindset to ensure happy customers  You lead by example and work with your team to contribute to the overall success of your client program  Computer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities  And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: Monthly performance-based incentives of up to Php 50,000 monthly   Company-sponsored HMO with Health & Wellness programs for you and your family  Educational assistance through tuition reimbursement

A Bit More about Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.