Data Entry (Healthcare)
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Taguig | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-28 | 有效期至 | Valid for a long time |
职位描述
ROLE PURPOSE:
• Responsible for daily maintenance of pharmaceutical products in all the database of the US.
• Perform analysis, bridging & resolution of the products database exceptions for internal and external communications.
• Ensures resolutions for the data interventions and meet the timelines highlighted in the Client Service Level Agreements.
JOB DEscriptION:
• Performs investigation, addition and maintenance of pharmaceutical products
• Responds to client requests and coordinates with other departments to address client needs
• Responsible for maintaining and updating database integrity of pharmaceutical products within the scope of the business.
• Responsible for performing mainframe jobs related to production.
• Perform functions as directed by the supervisor
- Conduct regular (daily and weekly) DDD/PCR bridging process.
- Should equip oneself with the required knowledge and skills regarding recent and most updated business rules included in the PDM-US database.
- Coordinate and liaise with team lead and Local Office counterparts on product related inquiries.
- Implement changes required to rectify the current product mis-bridges.
- Provide timely and accurate reports and all related inquiries/requests.
- Provide an integral link between Manila Hub and US clients and counterparts in the maintenance of quality of product bridges and processes.
- Ensure accuracy and meet the team’s SLA and metrics.
• Receives and responds to Client Data Inquiries via remote client access.
• Utilizes various PC and Mainframe tools to research, analyze, and resolve inquiries that require an understanding of the client and IQVIA processes and are routine in nature.
• Understands and can effectively communicate routine database processes and methodologies for client inquiry resolution.
• Provides formal written communications both internally and externally regarding issue status and resolution.
• Works with various IQVIA internal departments to validate and/or correct database issues and ensures inquiry responses are meeting Client Service Level Agreement guidelines.
• Follows the standard escalation process to ensure resolution.
• Maintains and enhances the quality on highly complex databases by analyzing and resolving potential market/database anomalies identified through accelerated product and product/supplier outlier identification tools.
• Completes basic data analysis and provides guidance to clients.
• May be responsible for proactive analysis of key client pharmaceutical products.
JOB REQUIREMENTS:
• Bachelor’s degree with a minimum of 1 year relevant work experience preferred but fresh graduates may apply.
• Demonstrate strong problem solving and business analytical skills.
• Ability to process large amounts of data identify items in question.
• Demonstrate strong understanding of complex concepts and processes.
• Excellent written and oral communication skills.
• Ability to communicate effectively with various levels of the organization.
• Strong ability to deal tactfully with clients through email.
• Proficiency in PC application software (i.e. Excel, Word, Access, PowerPoint, etc.) is essential.
• Strong organizational skills are required.
• Excellent team player and goal-oriented