Customer Support Experts with Sales Experience

The Customer Service Expert is responsible for acting as a liaison between customers and the Company. Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.

Manage large amounts of incoming calls.Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and trust with customers through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Meet or exceed client metric obligations.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.With at least 2 years CSR work experience and 1 year for an inbound/outbound sales account (Voice)With at least 6 months of BPO sales experience (upsell not included)Able to understand the different accents and able to speak clearly using a neutral accent.Excellent online communication skills including spelling, grammar, tone and professionalism.Strong teamwork skills.

Asurion is a privately-held company with 17,000 employees operating in 51 offices across 18 countries and 3 continents. We've been in business for more than 20 years and have grown to become the leader in technology protection services. We are the exclusive technology protection provider for many of the world’s premiere telco and retail companies. From wireless handsets, computers, to gaming systems and more, we make sure that our 290 million customers worldwide continue to enjoy the technology that they can't live without. We provide our customers with best-in-class service repair, replacement, and delivery. The company also provides protection for consumers' wireless content and software. While we're primarily a technology company, we're more than that. We're also an amazing group of people. We have some of the world's leaders in manufacturing, customer service, finance and marketing, all working to make sure that people stay connected, no matter what happens. In 2015, Asurion received the Frost and Sullivan award for Visionary Innovation Leadership in Retail Product Protection. The Tenessean has also named Asurion as a Top Workplace. In the Philippines, Techlog Center Philippines (TCP) is a wholly owned subsidiary of Asurion and is a key part of the company’s global supply chain. Our site in Calamba, Laguna provides repair, sourcing and quality control for mobile handsets of various brands for some of the world's most admired telecoms companies. We also have a contact center that serves customers from the US. Meanwhile, our site at Bonifacio Global City provides IT shared services for the whole company, When it comes to technology, we replace, we fix, we find. We solve. We keep you in the game. In a very real sense, you can say we're Life's Operating System.