Customer sulotion up to 21k/Month +20K SOB |Day 1 HMO w/1 yr. exp. Apply at UP ayala!

Skill Requirements:

Experience: Minimum 2 years of experience as a people manager; Not in any active disciplinary action at the time of applicationAttitude: Able to cooperate and work collaboratively toward solutions that generally benefit all involved parties and accomplish group objectivesCommunication: Able to effectively articulate thoughts and give insightful & actionable recommendations to the team verbally and in writingCritical Thinking: Able to identify the root cause of a problem through a deep-dive analysis and suggest initiatives to resolve the identified issueTechnical Skills: Able to navigate and work with the necessary business tools (MS Office Suite, SharePoint, etc.)Project management: Able to drive timely completion of tasks, whether BAU or a new initiative relevant to coaching operating model; this includes timely sending of reports, audits, training materials, or other resources required to be deliveredPerformance management: Able to review performance, identify opportunities, and partner with managers to deliver actions that aim to correct, maintain, and/or improve caching effectiveness performanceStakeholder management: Able to communicate and set timely and clear expectations to colleagues and other internal ops delivery partners; facilitate meetings with UMs, managers, senior leadership

What You’ll Do?

Manage overall coaching operational model effectiveness:Drive operational effectiveness through the execution, reporting, action planning and auditing of the program's coaching loop process:Management Alignment SessionsGoal Setting SessionsData Driven Coaching PlansCoaching TacticsTeam HuddlesPlan for SuccessCoaching Experience Sat SurveyDrive improvement of coaching and huddle experience:Identify opportunities, and share observations and recommendations with the UMs and managers to improve the coaching experience:Facilitate coaching triad, quad, and weekly/biweekly coaching sessions to help develop the UM coaching capabilityObserve team huddles and note down strengths and opportunities that will be used as the basis for identifying recommended actions to improve the huddle experienceevaluate the completeness, relevance, and overall quality of coaching documentationMonitor and support management alignment:Assist in aligning overall LOB strategy with the UMs' Coaching PlansMonitor the progress of teams against planned actions to improve CVMsChampion operational engagement:Recognize leaders who have demonstrated exemplary performanceDeliver reports, activities, and follow-through conversations:Update and deliver reports and insights on coaching compliance and effectivenessUpdate and communicate coaching compliance and effectiveness performance in staff meetings, business reviews, and offline reviews using different comms channelsReview and help manage operations workload:Review workload data, identify opportunities, and partner with operations managers in driving actions to improve UM efficiencyFacilitate continuous improvement efforts:onboard new UMs on coaching tools and processesCollaborate with operations managers and support teams in delivering upskilling initiatives to address UM coaching compliance and effectiveness challenges

Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC