Phone Interview: Earn up to 26k + Retirement Plan|Customer Care Officer

POSITION TITLE: CUSTOMER SOLUTIONS OFFICER (CSO)RESPONSIBILITIES:• Provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience• Handles customer service related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.• Ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards• Identifies and fulfills the clients’ necessities by providing an exceptional client experience                                                                                                                                                                                                                                                                                                        REQUIREMENTS:• College Graduate of a Bachelor’s Degree or any 4-year Course• Call Center Experience is not required for applicants who completed Bachelor's Degree• Must have available Transcript of Records/Diploma/Certificate of Grades/Certificate of Graduation• Fluent in English and the ability to communicate daily with clients in English• Amenable working on shifting schedule, holidays, weekends & extended work hours• Amenable to working in BGC, Taguig• Applicants should be Filipino citizens or hold relevant residence statusBENEFITS OF WORKING IN CITI:We offer a competitive salary package of 26K and other great benefits including:• HMO Health Insurance from day 1 for you and your unlimited qualified dependents• Life Insurance from day 1• Tuition Reimbursement• Retirement Plan• Staff Loan• Bereavement Assistance• You will also learn the basics of being a banker thru mastery of global banking and financial services of Citi• Opportunity to interface with multicultural clients across the globe (Speak with clients from US, UK, Australia & Singapore)CAREER GROWTH:• Citi Philippines will continue to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza• Be part of our pioneer or fast-growing teams of Customer Service Officers• In CBPS, there are team leaders, managers, operations heads who started as CSOs and were trained and developedfrom within. Enjoy talent development programs that can make you part of the future leaders of CitiCBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES baseD ON CANDIDATE PROFILES, AVAILABLE OPENINGS & BUSINESS NEEDS. APPLICANTS MUST BE WILLING TO WORK IN BonIFACIO GLOBAL CITY.*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.

About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.