Customer Care Manager

Supervising day-to-day operations in the customer care department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer care activities and discussions.Assessing service statistics and preparing detailed reports on your findings.Hiring and training new customer care associates.Staying informed on the latest industry techniques and methods.

JOB QUALIFICATIONS:

Bachelor’s degree in business administration or relevant field.A minimum of 5 years of proven experience in a customer service position.Proficiency in Microsoft Office and customer service software.Outstanding written and verbal communication skills.Good understanding of management practices and techniques.Excellent leadership and interpersonal skills.