HR Service Desk Lead

The HR Service Desk Lead plays a key role in ensuring the smooth resolution of HR inquiries across Macquarie’s global employee base.

In this role,

You will be responsible in leading a team in terms of resolution on the following concerns: Preboarding (PageUp, Applicant queries, Referral), onboarding (Employment Screening, Mobility, Psych Assessment), Benefits, Data Management, Performance, Learning, HRIS, Payroll, Salary Packaging and Leave Management, Remuneration & Rewards, Reporting / Metrics, External clients (e.g., applicants, 3rd party, terminated employees etc.)Ensure assigned cases are responded to within defined SLA and with a high level of accuracy and customer support, Re-assign cases to Tier 2, process owner or alternate escalation as appropriate

We would like to hear from you if you have:

Understanding of Macquarie Group policies and systems associated with specific job responsibilities;Leadership skillsAdheres to shifting scheduleStrong communication skills – verbal and written (in English);Problem solving skills and customer serviceStrong Microsoft Office skills – specifically Outlook, Excel and WordHigh attention to detail / accuracyAbility to adapt quickly and develop new knowledgeOperational excellence mindset; Good at managing tasks through to completionAbility to work autonomously on allocated tasks with the ability to escalate issues clearly and concisely where necessaryCollaborative, team-based work style and Relative experience on HR Service desk in a shared services or captive industry will be highly regarded but is not essential.

about the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group’s purpose is to power the entrepreneurial enterprise. 

Our commitment to Diversity and Inclusion 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

At Macquarie, we value diversity of thought from people with different backgrounds. We’re always looking for people who share our drive for innovation, ideas and excellence.A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.Our size and international presence mean your work can take you anywhere—across business groups, disciplines, sectors and borders. With employees and offices in 31 markets around the world, we’re a truly global organisation.Joining our team, you’ll be empowered to address unmet needs in our communities as we advise and invest alongside our clients and partners. You’ll also be encouraged to give back through the Macquarie Group Foundation which provides support to hundreds of community organisations each year through financial support, volunteering and skills sharing. Working with us, you’ll have the opportunity to make a difference.Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.Own your careerIt’s up to you to drive your career – whether that means raising your hand for new opportunities or finding new business pursuits, we let our people decide which direction they want to take.Take on a new project; progress within your division; explore an opportunity in a different team; or relocate globally. You can choose a career route that’s as unique as you are.With our non-hierarchical, flat structure, your ideas are heard – whether you’re the most junior person or the most senior. Our teams are empowered to identify new approaches that allow us to grow our business.Learning and developmentWith both on-the-job learning and formal development programs, you’ll find ways to grow your knowledge and skills to develop your expertise. Our programs provide a range of options at all points in your career. This includes supporting employees wishing to further their education by providing financial assistance for further study.Flexible workingMacquarie offers a variety of flexible working options. We empower our staff to manage their professional commitments to suit their own personal situation, and equip our people managers to lead a versatile workforce.