URGENT HIRING! APPLY NOW! BE A CUSTOMER SERVICE SPECIALIST (AVEGA)

   Asia Pacific Healthcare Account 

Be part of our growing Pioneer Team! 

  A Customer Service Specialist receives inbound call / emails from Corporate Clients with regards to their Company Medical Benefit. Also, to assist members with their inquiries / request and to follow up on the cases until full resolution.

Earn up to P30,000.00 monthly salary HMO coverage from day 1 of employment; with dependent/s Dental Benefit Monthly performance incentives Transportation and Load allowance 

Requirement:

Able to work on-site1 – 2 years relevant experience in Healthcare, Insurance or BPO industryExcellent verbal and written communication skillsProficient in Windows OS, MS Office applications Has a Knowledge in medical and insurance terminologiesHas critical thinking skills with a focus on issue resolution and customer satisfaction Can multitask and has high attention to details Is self-motivated, can work independently, and contribute to cross-functionalIs flexible and can quickly adjust to frequent process and information changes Can work under pressure 

Tasks:

Receive calls and handle emails from corporate clients including clinic/hospital personnel on a 24/7 shifting arrangementProvide accurate responses to queries on corporate medical benefits based on actual corporate insurance contractsHandle general enquiries from members and endorse to relevant parties, as necessaryAdhere to processes and individual targets to achieve overall service level targetsLiaise and follow up with internal departments for case resolutionHandles specific portfolio with specific service agreement

Qualifications:

At least College levelBachelor’s degree in medical-related field is an advantage 

Email us your application. You may also reach us through our Facebook Career Page -- Careers at Avega

For more info about our company and other list of openings, kindly check our website at www.avega.com.ph

AVEGA MANAGED CARE, INC. is a managed care company that is committed to revolutionize a new vision for healthcare administration. It was incorporated in April 2011 and launched in July 2011 as a direct response to the growing need for innovative healthcare solutions. AVEGA provides client-companies with options on how to manage their health plans in relation to the growth of their business. AVEGA enters the market with a wealth of experience in managed care rooted in service excellence – top quality, consistent, and highly-personalized services that go beyond the usual norm of patient care. AVEGA’s countrywide infrastructure assures comprehensive and accessible medical care for members through its network of medical providers.  Nearly 1,300 reputable hospitals, clinics, diagnostic centers, and other first-class medical institutions make up the AVEGA network, operated by a pool of almost 15,000 of the country’s most regarded physicians and medical specialists. Across the Philippines, AVEGA delivers seamlessly-coordinated medical care, in-hospital management, efficient clinic operations, quality control processes, and credibility among the expansive network of its providers. A 24/7 call center and on-site Patient Relations Officers in each accredited tertiary hospital ensure client-companies of high-tech and high-touch service at all times.  Operations for AVEGA services are executed by a dynamic and professional workforce. The board of healthcare management experts and respected medical practitioners uphold the company’s commitment to deliver all services with a deep sense of humanity and compassion, founded on integrity, transparency, accountability, and respect for life – the cornerstones of our corporate values.