Operations Supervisor - Shared Services

Scope:

The role is responsible for completing transactional tasks within the Service Delivery function with limited to no supervision. The role is also required to perform higher level tasks such as team member mentoring, customer reporting and process improvement. Engage proactively and responsively with Account representatives (Local Station staff)Respond to Local Station queries in a timely and responsive manner – possess the skills and knowledge to manage Local Station communication without consulting with SupervisorFully competent in provision of support to Local Stations – using email, Skype voice calls and data logging toolsProficient in the extraction, review and analysis of reports for customers

Qualifications:

Graduate of 4-year courseFreight Management experienceSolid English communication skills – both written and verbalHigh level Attention to DetailLearning disposition and a curious natureProactive and Achievement OrientatedComputer literacy – Intermediate level for all MS Office ApplicationsProficiency in the use of CEVA systems such as Cargowise, DRFT, etc and external systems used for transaction processing

CEVA Logistics makes business flow.  As one of the world’s leading non-asset- based supply chain management companies, we design and implement industry-leading solutions in both freight management and contract logistics. More than 58,000 employees work in 10 regional clusters around the globe to provide viable answers to the most challenging supply chain questions. CEVA applies its renowned operational excellence to offer best-in-class services across its integrated worldwide network with an equal focus on general business and on the specialist needs of the automotive, consumer & retail, energy, healthcare, industrial & aerospace and technology sectors. Together with our strategic partner, CMA CGM, a leading worldwide maritime transport and logistics group, we are able to offer our customers a complete range of solutions that meet all their needs.