BPO Healthcare Executives, Medical Coding, Recruiters

Patient Support Executive

1 year experience in BPO Healthcare Account  Ensure that right patient is identified before disclosing information  Listen to Customer queries and resolve and provide solutions, if unable to resolve, have the same escalated to the supervisors  If Insurance query, respond appropriately, also obtain relevant missing info from the patient so that claim can be processed  Understand and handle disputes  Detailed documentation Efficient Call Handling Time  Potential Follow Up Methods  Payment in Full and Partial Payment discussions  Understand difference between dispute & objection  Effective rate of speech - good communication & neutral accent  Obtain Insurance details from patients  Obtain Additional Info - Referral Information / PCP information, etc.  Call for accidental Information like DOA  Demographic details/ Mismatch in Name and DOB  Update patient about their out of pocket expenses  Obtain WC details, Injury Date  COB Update/ABN/AOB pending  Appointment Scheduling  Appointment Cancelation  Appointment Reminder

Recruiter

1 year experience in BPO Healthcare Recruitment·    Identifying and engaging high-quality prospects and candidates by utilizing advanced internet searching skills, job boards, social networking, database mining, referrals, cold calling, and other advanced recruiting techniques·    Working with hiring managers to align business forecast with talent acquisition needs.·    Developing knowledge of current marketplace and trends.·    Managing applicant tracking system, maintain accurate candidate documentation to ensure legal compliance with employment practices, policies, procedures, and regulations.·    Building a strong network of top talent, gain market intelligence and assess candidates to gauge alignment for a specific role or functional area.·    Managing candidates through the full life cycle from initial engagement through on-boarding·    Conduct sourcing activities to fill open positions, perform analysis of organizational development and anticipate future employment needs, suggest new ideas for improving talent acquisition activities.·    Work closely with management on all diversity initiatives involving recruitment to ensure fairness in hiring practices.·    Use various methods to recruit and network with potential candidates including social media platforms, networking events and job fairs.·    Conduct preliminary interviews with recruits to gauge interest, personality, and salary requirements, using standardized screening techniques, Assess the skills, qualifications and experience of potential candidates.·    Meet with Human Resources to have a full-scale understanding of hiring needs and available positions within the company Work towards team development.

Medical Coder

1 year experience in US Medical CodingAny graduation with HCC coding experience CPC, CRC, CCS or CIC certification will add advantageNoncertified coders is eligible with minimum 1 year HCC coding experience.Strong verbal and written communication skills.Strong domain knowledge in HCC.Have thorough knowledge of medical anatomy, physiology and Medical terminology. Official Coding Guidelines for ICD-10-CM for correct and accurate coding

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