Client Services Senior Manager (Dumaguete)

Requirements:

5-7 years of experience in a Client-facing role, preferably in a BPO or contact center environment (clients are not individual customers, but counterparts at large corporations)A solid understanding of Contact Center Operations as to be able to communicate initiatives with Clients and understand the impact, as well as answer all of the client questions about OperationsProficient in Google WorkspaceProject Management Experience – Launch management experienceSuperior and professional communication skills via email and phone

Why join Peak Outsourcing?

Competitive salary package, company bonuses, and performance incentivesNight differentialLoyalty, Christmas gift, Inclusion and diversity benefitsPaid sick and vacation leavesExpanded maternity leave up to 105 days*Monthly engagement programsHMO coverage (medical and dental) upon regularization and Life and Accident Insurance upon day 1 of employmentFlexible working arrangements for specific programsAccessible locationHealthy and encouraging work environmentCareer growth and promotion opportunities

*Terms and conditions apply

From its inception, PEAK has built its reputation of keeping both our employees and clients happy. We excel at recognizing and addressing the needs of our stakeholders, maintaining our philosophy of productivity, transparency, and equal opportunity across all levels of operations.Our PeopleWe know that the lifeblood of any company is its people. This is why at PEAK, we strive to strike the balance between maintaining high productivity and promoting a fun, stress-free work environment. Each major step that we make within the company is transparent and is consulted with our employees, getting their feedback and making them a full part of the company’s vision for its future.Testament to our employee-centric philosophy is that many of the first people who started PEAK still remain with the company – most in leadership positions and collectively driving the company to an even brighter future.Our BusinessPEAK operates a diverse number of accounts ranging from non-voice chat support to airline distress travel account, to healthcare billing and insurance support services. In all our campaigns, PEAK maintains strict measures to ensure productivity, transparency, and accountability across all levels of operations.Through constant communication, partnership-building, and a robust operations system, we build relationships with our clients that last.