Team Leader (After Sales Campaign)

Access this link to apply: https://smrtr.io/bJRp5

Who are we?

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We are currently looking for superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated.

What should you expect from us?

Competitive salary packageOn-site assignmentMonday to Friday 7am-4pm shift1 Full time role available

Job Description

You will be leading a team of Sales Support Officers within the Sales Support Department, which specializes in ensuring the accurate provisioning of sales and services. 

What will you do?

You will be responsible for the maintenance and delivery of:

Management of team schedule and adherenceCoaching and developing your team of Sales Support OfficersWorking collaboratively with key internal stakeholdersEnsuring quality of work and compliance across all operational areasCreate a positive culture through team member motivation and engagementProvide daily reporting

 about You

You can use creativity to develop and implement strategies to promote a strong team culture and high performanceAre very detail orientated and are confident with reporting systemsYou are a self-motivated individual, resilient and hard-workingHave strong leadership skills and excellent people managementYou thrive off self-development and feedbackYou have worked in a contact centre management role (desirable)QualificationsSound knowledge of internal and external systemsProficiency in customer resolutionIntermediate MS Office skill setStrong knowledge of relevant Telstra products and servicesStrong written and verbal communicationStrong leadership and coaching skillsAdditional information

How do you prepare for your digital assessment?

Be confident, speak audibly, dress professionally, record audio & video in a conducive and neat space. Most especially, prepare before answering each question and ensure to complete each step!

Access this link to apply: https://smrtr.io/bJRp5

Additional information

At TSA, the health, safety and well-being of our team is our number one priority!

In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

Check out our social media pages:

TSA Website: https://tsagroup.com.au/

linkedIn: https://www.linkedin.com/company/tsa-group-australia/

Videos to Watch:

https://youtu.be/H5bVXh3evAQ

TSA is a privately-owned Australian company that has a diverse workforce of more than 1,500 personnel. TSA has operated for over 17 years in the business and the residential sales and service market, providing a range of outsourced Sales, Service and Back of House channels and facilities for major organizations.TSA manages up to 1 million customer contacts, generates up to 50,000 product sales and process & provision in the vicinity of 60,000 customer transactions per month on the back of multi channel customer engagement with pre and post sales support - both Front of House and Back of House.TSA has continued to achieve an outstanding track record in telesales, sales consultancy and face-to-face selling. Our success has been built on these core principles:Customer experience is paramount.Our teams take pride in exceeding the expectations of your customers.We deliver results.All our sales and service personnel benefit from high standard coaching, with quality assurance provided by dedicated support teams and coaching led by team leaders.Your objectives are our objectives.We have built our business on knowing our clients' people, products, services and philosophies. We understand their priorities.You can rely on us.We have invested heavily in technology to deliver seamless performance. All of our centres across Australia have the IT infrastructure to run in an independent or coordinated mode of operation.Our managers lead by example.We have a strong leadership team with over 100 years of combined executive management team experience in Sales and Business Management.