CUSTOMER SERVICE REPRESENTATIVE(DCRC)

Customer Service Representative (DCRC)

Qualifications

At least two (2) year experience in a customer-facing service oriented positionExperience in Automotive industry preferred but not requiredMust be a people person and a fast learnerMust be analytical and enjoy problem solving challengesMust be patient, slow to anger and able to show empathyt be PMusroficient in oral & written communications (both English & Filipino)Organized, detail oriented and disciplinedMust be proficient in MS Office ApplicationsAbility to work well and multi-task under pressure and meet deadlinesHonest and TrustworthyPositive Enthusiastic, "Go Get them" attitudeMust be able to work 6 days a week

Duties & Responsibilities

This is a customer-facing role that requires constant interaction with the customer via phone, SMS, email, online or in-personIn-Charge of scheduling and managing daily customer appointmentsResponsible for addressing and rectifying customer concernsContribute to increasing revenue by pro-actively calling out of warranty customers or new customers for serviceStrive for customer retention by making sure the customer is completely satisfied with their experience at the dealershipOffer accessories and other products and services to the customers

Ford is committed to an aggressive growth plan in the Philippines, which will be supported by a strong and expanding dealer network. In addition to introducing segment-leading vehicles like the Ford Fiesta, all-new Ford Ranger and all-new Ford Focus, we are committed to further enhancing our world-class customer service experience," said Randy Krieger, president, Ford Philippines. Ford Cainta is Ford’s first Brand@Retail II dealership in the Philippines, built according to Ford's global design standards to improve the ownership experience and ensure a long-term association with the Ford brand. The new standard aims to translate Ford’s pillars of Quality, Green, Safe and Smart to the physical space of the sales and service showroom.