Outbound Call Center Agent- Office Based

Managing of inbound and outbound calls in a timely manner

· Following “scripts” when handling different topics

· Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable

· Obtains client information by answering telephone calls; interviewing clients; verifying information

· Scheduling meetings and appointments

· Maintain a balance between company policy and customer benefit in decision making

· Handles issues in the best interest of both customer and company

· Keep records of all conversations in our call center database in a comprehensible way

· Meet personal/team qualitative and quantitative targets

Qualifications:

· Preferably with at least 1-year BPO experience

· Excellent in communication skills or must be conversant

· Love challenges and goal oriented

· Passionate with the job

· Assertive and trustworthy in handling confidential information

· Ability to work under pressure

· Target Oriented

· Assist in the formulation of targets for individuals and teams

· Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Details:

· Day shift Mondays to Fridays

· Fix week ends off!

· Office based job

· HMO upon regularization