Customer Service Representative - Australian Account (Work from Home)

2022-10-03 菲律宾250
行业Services职位Customer Service
招聘部门招聘人数若干
工作地区All Cities工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求Open to all levels工作经验不限
年龄要求18岁以上待遇水平25000-40000PHP/月
更新日期2022-10-03有效期至Valid for a long time
职位申请

职位描述

Shift: Morning Shift

Setup: Work from Home

Account: Australian

The Role & Responsibilities:

First point of contact via phone, email, and job logging system, for our specialized IT / AV Service Desk.Managing assigned clients, ensuring queries are responded to and work tickets are logged in a timely mannerLog all tickets in the job logging system, tracking and reporting on those assigned to you and following each ticket through to its resolutionCoordinate onsite technical resources to ensure work tickets are resolved within strict deadlinesCommunicate Service Status & Report to all StakeholdersGeneral Office Administration Duties

Experience Required:

The successful candidate should have a proven track record in the following:

1 to 2 years experience in customer service, administrative or helpdesk roleSound knowledge of Microsoft Office (Word, Excel, Outlook)Exposure to Administrative & Management Responsibilities
🔗 10