Senior Warehouse Manager

Job Purpose:

Managing the company's overall operations and logistics strategy in order to maximize the process efficiency and productivity, and ensure that the management of supply, demand, purchase, inbound and last-mile logistics, and manage the customer support team .Planning and scheduling of relevant operational activities.Playing a crucial role in developing and maintaining good relationships with vendors and distributors.

Job Description:

Operations, Stock, Fulfillment & Warehouses

Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.

Manage online orders and daily operations

Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.Collate finance-related data (stock levels, stock take, P&P budgets, unit economics, etc...) and disseminate to the related team to enable the completion of related tasks.Develop a robust Quality Control system for job-related tasks to ensure there are consistency and best practice applied across the platform, maximizing efficiency, and potential for growth.

Customer Orders & Orders Service

Ensure that team responds to customer orders queries in line with standards set and agreed response times.Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.

Optimize business process execution & grow the business

Drive ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring consistency across the entire operation (e.g. refining Business Bibles & combating Frauds).Resolve business issues and problems with Top Management, seeking best practice to achieve a solution without adding further complexity to processes or systems operation and escalate to Top Management as needed.

Cross-department working to support efficiency and growth

Be an Operations and Logistics Mgmt. leader for the Business Team to help lead the strategic development of the Operations and Logistics Mgmt. activities.Contribute insight into the strategic direction of the Business team through the understanding of the complexity of all different aspects of the business.

Job Requirements

Proven experience in an E-Commerce Operations and Logistics Mgmt. role with exposure to operational elements.Local Experience of last-mile logistics.Experience of stock management and financial procedures.Working experience in the E-commerce field.Familiar with the startup environment and have restructuring experience.Ability to effectively coach team members and communicate with senior management.Ability to plan, prioritize, and manage multiple tasks and deliver to tight deadlines.Proficient in MS office.High standard of written and spoken English.Great communication skills, written and verbal by using positive language.Excellent Negotiation Skills.Strong organizational, time management, and analytical skills.Strong problem-solving skills.A glass-half-full outlook that contributes to our company culture.Leadership skills