Customer Service- Retail| College Graduate are Welcome to Apply | Alabang

Customer Service Representative, Consumer Credit Card 

Function: Operations  

Alabang, Muntinlupa, Philippines 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

Inviting applications for the role of Consumer Credit Card 

Support one of the Biggest Financial Banks in the World by providing top notch Customer Service Experience to their existing Clients. Service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance 

WFH requirements: 

Must have at least 10mbps internet connection speed (speedtest.net) We will provide the desktop Must ALSO be amenable to work in Alabang, Muntinlupa after quarantine 

Responsibilities 

• Good computer navigation skills & attention to detail; 

• Comfortable in using CRM tools & capturing/documenting detailed information 

Qualifications 

  Minimum qualifications 

• Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude” at all times to build customer loyalty. 

• Has strong problem solving and decision-making skills. 

• Ability to multi-task alongside compliance to the process. 

• Shall pose no challenges in adhering to work schedules 

• High school diploma required 

Preferred qualifications 

• Able to demonstrate empathy while maximizing opportunity to build rapport with the customer. 

• Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards 

• Voice Customer Service experience for Consumer Credit Cards of at least 12mos is preferred 

Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team. 

*Terms and Conditions Apply. 

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.We have so much in store for you!Monthly Basic SalaryMonthly Rice Subsidy (Tax Exempt)Monthly Clothing Allowance (Tax Exempt)10% Night differential for Probationary & 20% Night Differential Pay for full timePerformance based monthly variable incentive (as much as Php 4,000/month)Performance based annual salary increase18 leaves per year upon confirmation13th Month PayLife and Accident Insurance for the employeeSSS, Pag-Ibig, PhilhealthRetirement Benefit PlanHealth and Medical Insurance for the employee – with the option to enroll family member/sThere’s more!!!Genpact also offers trainings and courses to help build your experience, knowledge and skill!Six Sigma Training and CertificationLean Training100++ Genome Training Courses