Customer Relations Officer (Hybrid Work Setup)
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | All Cities | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-10-05 | 有效期至 | Valid for a long time |
职位描述
Job Summary:
The Customer Relations Officer will proactively provide consultative sourcing and hiring support to top customer base through exceptional product adoption and preventive concerns management. He/She will ensure that service levels for the accounts assigned to him/her are met.
The main KRAs of this position are product adoption and to achieve field service KPIs for the accounts assigned to him/her.
Job Responsibilities:
Diagnose and address sourcing roadblocks by proactively educating hirers on sourcing best practices, through face to face visits/ via online meetings / or via phonePartner with sales for account managementPerform and monitor daily operations for accounts assigned Answer and resolve email and phone in concerns (recovery as needed) from internal and external customersCreate customer reports and analysis to help internal and external customers address recruitment challenges and needs Project management as assigned by the superiorJob Qualifications:
Candidate must at least possess a bachelor’s degree in any field of studyAt least two (2) years’ experience in customer servicingFace to face customer interaction exposureGood communication skillsTraining exposure and abilitiesHighly proficient in internet browsing and office applicationsHas passion and ability to provide exceptional customer serviceAble to work under pressure and handle challenging customers in a fast-paced environment公司介绍
更多Company Profile:We are an advertising and promotions company with more than 100 employees. Our innovative approach towards the new trends in social marketing and PR ensures that we are ready to develop effective campaigns that ensure the increased marketability of several products and services.
History: Founded initially as a market research/consultancy firm, ABC Communications Inc. evolved to offer Public Relations services, eventually venturing into social marketing back in 2008.
Cultures and Values: As a company, we value innovation, imagination, integrity and social responsibility.