Operations Reporting Analyst

Job Description

The Reporting Specialist is responsible for in-depth analysis of client/program-specific business needs and the design, development, and delivery of solutions to meet those business needs. They also focus on continuous process improvement, execution, and delivery.

Functional Responsibilities

Provides cost-effective solutions that allow for rapid product and service introduction, are scalable, and enhance the customer experience while ensuring data integrity and/or maintaining system stability.Accountable for timely resolution of support issues involving account/program-related systems and processes.Establishes regular communication with counterparts onshore to maintain consistency and streamlined processes, as well as enhance business performance through continuous process improvements.Accountable for analysis, implementation, documentation, testing, and communication on simple to moderately complex projects, such as providing input on assessment and planning activities, observing risks, threats, and challenges to service delivery, and presenting relevant updates to various stakeholders of the program/account.Closely monitors and creates overall program scorecards and performance with the assistance of the account/program leadership and support team, and maintains constant collaboration with cross-functional teams to achieve program/account objectives.Shares best practices within the assigned program/account and onshore support team.

Qualifications

At least 3 years of solid experience in crafting, generating, and presentation of reports in a BPO/call center/shared services industry.Intermediate to advanced knowledge in using Google Workspace and/or Microsoft Office, particularly with Google Sheets and/or Microsoft Excel.Background in creating dashboards using business intelligence/data visualization tools (Google Data Studio, PowerBI, Tableau, SiSense, Domo, and other programs) is a must.Must be flexible to be assigned to any TELUS site in Manila on shifting schedules.Candidates who can start ASAP will be prioritized.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:◘ We embrace change and initiate opportunity◘ We have a passion for growth◘ We believe in spirited teamwork◘ We have the courage to innovateRecruitment operations are from Mondays - Fridays:◘ ​​G/F TELUS House Mckinley Exchange, Bldg. 6 Compound,Edsa Cor. Mckinley Road, Makati City |  10am - 6pm◘ 5/L Market! Market! Mall, Taguig City  |  10am - 6pm◘ G/F TELUS House, Araneta Center, Quezon City  |  10am - 6pm◘ L/G F TELUS House McKinley West, McKinley West Campus Building Le Grand Ave cor McWest Blvd, Fort Bonifacio Taguig City  |  10am - 6pm◘ 5th Floor Vertis North Corporate Center, tower 3, Vertis North Drive, Mindanao Avenue, Quezon CityRecruitment hotline: 638.9440Facebook: TELUSphTwitter: @telus_phBring your resume and a valid ID.