Wholesale banking KYC QC

Key functional responsibilities

Quality Review

Performing Quality Review on the CDD files:End to end CDD review: aimed at discovery of potential quality errors in CDD files in a population;Targeted review: to test for specific errors in completed CDD files;Analyzing feedback on quality coming from Quality Assurance, Operational Compliance Dashboard, and other sources;Determining focus areas for Quality Review and research questions;Performing root cause analysis for the quality gaps, common errors identified;Maintaining regular working relations with Processing Unit contacts e.g. Leads, SMEs, Signatories, etc. to perform in-depth root cause analysis Preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes;Proposing potential improvements, preventive and mitigating measures;Liaising with Global KYC end to end Pillar, WB CDD QC Lead on additional focus areas and improvement actions required;In some cases, validating closure of the improvement actions to confirm the structural fix has been applied;Organizing lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community

Other

Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms and trackers.Creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed.Giving and asking for constructive feedback.Partnering with local organizations and Global KYC team to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.

The ING Group is a global financial institution of Dutch origin which actively offers banking, insurance, retirement and investment services.  ING Commercial Banking serves its customer base – large corporations, organisations and governments – via an international branch network in more than 40 countries.  ING Bank Philippines is one of the most successful international houses in the country - Best Fixed Income House by FMAP for 10 consecutive years and Best M & A House by The Asset for 3 consecutive years.  The ING Business Shared Services B.V. Branch Office (IBSS) is a young organization that works with our international stakeholders to optimize our delivery of banking and financial services.  With a focus on banking operations, we endeavor to build a global shared services company powered by the dynamic Filipino talent.