Customer Care Rep - URGENT HIRING

FORGET YOUR WORRIES! OPPORTUNITY AWAITS...LET'S WORK TOGETHER.

CUSTOMER CARE REPRESENTATIVE - VOICE SUPPORT

100% Virtual application processingonsite employment + incentives!Paid pre-employment medical and drug testPaid TrainingOpen for newbies, shifters, and experienced candidates

once hired you will be responsible for consumer product inquiries and addresses questions via letter and email for the Client’s consumer relationship center within the Alta Resources organization to deliver best in class customer service to the client’s customers.

POSITION RESPONSIBILITIES

Focuses on First Contact Resolution (FCR) by performing critical initial assessment and to address all issues that will result to a better customer experience. This includes collecting information through the customer’s email, accessing support tools, or additional support staff if needed.Consults with customers over the phone or via the web following client processes and procedures processing information, orders, requests, or comments in an efficient manner.Answer escalated emails in which responses generally require more analysis and cannot be responded with a standard response.Resolves customer problems and complaints with a sense of urgency.Utilizes technology to create and retain consumer data and record.Establishes and develop positive relationships with clients and co-workers.Collaborate with other team members to ensure that customer’s issues are resolved.Demonstrates excellent communication and computer skills.Recommends improvement in product, packaging, service and procedures to prevent future issues of similar nature.

Senior High School Graduate (18 yrs old and above), Fresh Graduate in College, Job Shifters and Experienced Call Center Professional are invited to apply!

MINIMUM QUALIFICATIONS:

• Must possess excellent data entry skills with high level of accuracy.

• Be customer focused.

• Some experience in a call center or customer service position is helpful.

• Must have the ability to meet required metrics.

• Perform well in a fast paced environment.

• This position requires a working knowledge of computer technology that includes: Intermediate knowledge of Word and Excel, along with Client and Alta designated software.

• Must possess the ability to learn and understand new software and other technology applications as introduced by the Client and Alta Resources.

• English proficiency is required.

Interested applicants may apply online, visit JoinAlta.com to apply!

We know our people is our strength.Alta Resources is a BPO call center, located in the heart of the Ortigas Center, within Pasig City, Manila. Taking care of their employees has always been a top priority and, when the ECQ began, that never waivered.In April 2020, Alta made sure all regular employees received three-weeks of guaranteed pay, employees were able to redeem their 2019 Sick Leave credits, in addition to a one-time reimbursement for internet and electricity. Alta even went as far as providing computer equipment to those regular employees that needed it. All this was done to insure people continued to have a job.As the ECQ has remained in place, Alta’s regular employees have continued to receive their transportation allowance, rice allowance and overtime pay, even while working from home. Their employees also continue to earn holiday premiums and, if needed, they can also redeem their earned 2020 Sick Leave and Vacation Leave credits for payment.Treating people like family is what makes Alta different. It’s because of efforts like these that have allowed Alta Resources’ business to grow during the pandemic, instead of the opposite. Alta is currently hiring over 700 new employees, with the majority being regular positions.Let's work together.