Ecommerce Campaign | Up to 23k

Experience in Customer Service, E-commerce, Retail, and/or Sales Receive inbound inquiries for orders, and subscriptions, while also providing advice and product information.Providing timely resolution to customer queries and complaints in a professional manner and in accordance with established guidelines.Troubleshooting and resolving customer service issues and scheduling field service call when necessary.Retaining customers and preventing from disconnecting services, repairing, and responding to diverse types of inquiries.documenting customer transactions accurately and in-time in related customer and business tools.Collaborating with team members and cross-functional teams as per the business need.An obligation to deliver exceptional customer service ▪ Receive inbound chats to gather and verify required information and do utmost within their power to solve customer problems.Actively listen to the customer, and show empathy and patience.

24-7 Intouch has over 17 years of experience delivering innovative contact center support for global Fortune 500 companies. We are one of the fastest growing BPO companies in the world, with 13 amazing, employee-centric campuses. We’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands. The 24-7 Intouch culture fosters personal and professional growth. If you have drive, dedication, and a desire to grow personally and professionally, you’ve come to the right place. We take pride in the diversity of our people, and the unique skills and insights each person brings to 24-7 Intouch. We know our goals are not achieved by a single individual, but by the success of a high-performing team with diverse backgrounds and personal experiences.