Operations Manager - Hedge Fund and Investments

Performance Management

Create/Formulate Key Performance Indicators from the Key Results Area which will be used by the team to measure performance.Monitors daily tasks based on Key Performance IndicatorsEnsure all deliverables are sent within the agreed timeline and within SLA.Keep team members updated regarding Policies, Procedures, and Work Instructions change.Leads in the identification of process gaps and opportunities for improvement along with encouraging team members to execute innovative solutionsManages Team Lead’s performance and evaluationProvides assistance to team lead for any need for Process Improvement Plans to be initiated  for non-performers

People Management

Conduct basic technical training as needed.Supports IO Employees in achieving set Development PlansHelps in conducting performance appraisals on team members.Motivate, coach, and guide the Team Leads by providing creative ideas and ways how to carry out the respective tasks on a regular basis.Monitor the behavior of the team members and apply corrective action for any non-conformance against company policies and proceduresMonitors Team Attendance Adherence on a regular basis. Regulate Leaves and Absences to provide full coverage. Apply corrective action for any non-compliance regarding the company’s Attendance and Tardiness PolicyManage Attrition of the group.Nurture team members by providing avenues for career/personal growth.Conduct skip levels regularly.Ensures payroll and all administrative functions required by Infinit-O for client members are timely processed and organized

Client Management

Aim and strive to get a Promoter Score in CSS/NPS SurveysManage second-level escalation issues.  Address, resolve and deescalate any concerns raised by the client in a timely manner.Communicate closely with the client and proactively seek growth or other opportunities that the team/company can provide.Coordinates with the client in finding gaps and participates in finding solutions to the issuesProactively Communicate with Internal and External Clients to make sure that both parties are always updated in a timely manner.Provide and Submit Periodic Reports Essential and Necessary for Project Status and Presentation

Quality & Information Security Management

Adhere to and implement Infinit-O's quality and information security policies and carry out its processes and procedures accordingly.Protect client-supplied and generated client information from unauthorized access, disclosure, modification, destruction, or interference (see also Table of Offenses).Carry out tasks as assigned and are aligned with particular processes or activities related to information security.Report any potential or committed non-conformity, observation, and/or security event or risks to immediate superior.RequirementsBachelor’s degree in Accounting or Business-related course (excluding Marketing and Advertising Management)Atleast 5 years of experience in investment management3-5 years of leadership and managerial experienceCPA and/or Master’s degree are strong plusesPossess excellent people and performance leadership skillsStrong English in written and oral communication and comprehension skillsAbility to work independently to conform to tight deadlinesMust be analytical and driven to achieve objectivesOrganized and well-motivated to train and lead a team